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Difficult Conversations
Douglas Stone, Bruce Patton, Sheila Heen, Roger Drummer Fisher · 1999 · 250 pages
Interpersonal communicationSelf-Help & Practical InterestsSocial, group or collective psychologyCommunicationInterpersonal RelationsCase studies
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About this book
Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.
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